The Telstra Files

You did everything wrong. Good thing I checked the document for review which you told me that I didn't need to do. All the details are wrong. I've tried to resolve this over the course of the last two days online and when that didn't work, came into store. Seems that's been made a mess of as well. I have all the receipts so I'll just take it to Fair Trading because I can't get a response or resolution from Telstra in spite of my time and efforts

Absolutely hopeless. Not able to change a phone plan because it is 4.30 (shop closes at 5pm)

I phoned this Telstra "business" hub at 9.01am to try to get first in the queue. Was on hold for over 90 minutes and finally ran out of patience and hung up. No "leave your number and we'll call you back" option like most customer oriented organisations. If this is how they treat their business customers, heaven help the ordinary Joe in the street.

Read the reviews. The staff are there to take your cash, not help. Came in with a dead phone and two months left on the contract. Instead of claiming warranty I'm pushed towards the latest deal which comes with a smart watch.

The worst experience. Was sold a faulty S8 camera not working. Asked for a new phone and was told we will send if off for 10 days to be fixed. The replacement phone will not be a smart phone. No customer service skills from the Manager.

Disgusted with this company - have spent 4hrs on the phone trying to simply transfer between products. At every step I have been promised things that have not been executed. Dismal performance from three different staff who all disagreed with each other.