!
The Telstra Files
Real reviews. Real patterns. Real corporate abuse.
1.2★
Average Rating
89%
Negative Reviews
47min
Hold Time
73%
Unresolved
Complaint Categories
Poor Service
67%
Rude, dismissive, unprofessional staff behavior
Incompetence
54%
Staff lacking basic product knowledge
Process Failures
48%
Excessive waits, broken systems
Misleading Sales
31%
Hidden fees, deceptive contracts
Customer Horror Stories
Filter by issue type to see patterns of corporate behavior.
Every review verified. Every complaint documented. Every pattern exposed.
Showing 0 of 10 testimonials
No testimonials match your selected filters.
The Pattern Is Clear
Systemic Issues
Billing errors & double charges
Misleading sales practices
Faulty equipment sold as new
Service Failures
90+ minute hold times
Staff who can't help
Customers hung up on
Corporate Attitude
"Take cash, not help" mentality
Blame customers for failures
No accountability
Kim's Story in Context
Kim's experience isn't isolated—it's part of a systematic pattern affecting thousands of Australians daily. The difference? Kim decided to fight back publicly.
+
Add Your Voice
Have your own Telstra horror story? Don't suffer in silence.