StopTelstra

They installed a tower 50m from my house despite our community's protests. When I complained about health concerns, they sent me a pamphlet and ghosted me.

Contract clearly stated no equipment on the north side of the property. Guess where they put it? And then claimed it was 'industry standard practice'.

Chemical overspray killed my vegetable garden. Telstra offered $200 'goodwill' payment for thousands in damages. Disgraceful.

Six months of dropped calls. Dozens of service tickets. Zero resolution. But my bill arrives perfectly on time every month.

They promised in writing the equipment would be 'visually unobtrusive'. Now I have a 15m tower blocking my ocean view. Property value dropped $100K.

Signed up for NBN with guaranteed speeds. Getting less than 1/3 of what I pay for. Their solution? 'Try moving your router'.

Tower was installed without proper cultural consultation on land with Aboriginal significance. Telstra's response: 'We followed the process'.

Three years of billing errors. Hours on the phone. Promised refunds that never came. Had to involve the Telecommunications Ombudsman.

You did everything wrong. Good thing I checked the document for review which you told me that I didn't need to do. All the details are wrong. I've tried to resolve this over the course of the last two days online and when that didn't work, came into store. Seems that's been made a mess of as well. I have all the receipts so I'll just take it to Fair Trading because I can't get a response or resolution from Telstra in spite of my time and efforts

Absolutely hopeless. Not able to change a phone plan because it is 4.30 (shop closes at 5pm)

I phoned this Telstra "business" hub at 9.01am to try to get first in the queue. Was on hold for over 90 minutes and finally ran out of patience and hung up. No "leave your number and we’ll call you back" option like most customer oriented organisations. If this is how they treat their business customers, heaven help the ordinary Joe in the street. So typical of our oligopolistic telco regime. Time to break Telstra up like they did in the USA with AT and T in 1984! Competition leads to higher customer service levels. Thanks Brandon for responding so quickly. Much appreciated. I'll take you up on that, but please be aware that before I tried to call Telstras NS Business hub, I visited your Chatswood store (after leaving two unanswered phone messages with them) only to be told that as I had a "business" account they couldn't help me an I would have to go to North Syd Business Hub. More wasted time. Suggest that you brand your stores either "business'" or "private" to save others being inconvenienced as well.

Whatever time of the day you go, they are busy for no good reason. And even if you have an appointment you have to wait because the appointments are always late. I wish I had another option but unfortunately that is the only option I have around.

Extremely bad customer service and unhelpful staff members! Avoid and go to the one in Chatswood who are much more helpful. I tried to go when there was a train strike and they put a note on the door saying they were short staffed and to …

Subject: Extremely Disappointing Experience with Telstra North Sydney - Marissa's Incompetence …

Read the reviews. The staff are there to take your cash, not help. Came in with a dead phone and two months left on the contract. Instead of claiming warranty I'm pushed towards the latest deal which comes with a smart watch. In my …

Disgusting service. I went in today as my phone has still not been delivered and was told to cancel my phone order and i can pick the phone up in the store. After an hour or so on the phone i finally managed to get a reference number to …

Would absolutely not recommend coming here at all! They have billed me twice for an iPhone 13 valued at $1,300 and have taken no responsibility to amend this. I've been countlessly hung up on, and they have never resolved my queries. …

The worst experience. Was sold a faulty S8 camera not working. Asked for a new phone and was told we will send if off for 10 days to be fixed. The replacement phone will not be a smart phone. No customer service skills from the Manager or …

They do not deserve even one star! Avoid going to that shop! I went there to change my plan and get new mobile phone. Sales representative make me believe that I am getting what I want, but that wasn't the case. Contract signed in store do …

Got to say, I agree with the rest of the reviews here : service is absolutely shocking. …

Disgusted with this company - have spent 4hrs on the phone trying to simply transfer between products. At every step I have been promised things that have not been executed. Dismal performance from three different staff who all disagreed …

the WORST! I started to use this company's service for a year already, and really poor service! bureaucratic management. Since the day I encountered a fault, it has been for two weeks. I have tried to contact the store, the engineer near …

Not deserve a one star! I purchased a device with 10G data for my WFH laptop, I have returned to the store twice after the purchase due to the staff installed the sim card in the wrong …

This store and the service is absolute rubbish!!! They can't do their jobs properly - they forget to actually do what they are supposed to do and they take months to realise that, they never answer their phones, and when I do finally get …

Just found out that I’ve been paying monthly for accessories that my sales associate put on my plan -and that I will have to pay for them for2 years. What a joke, you think it’s better to deal with a bit of humanity but then it’s moments …

Unbearable. Staff are low level, untrained and have no customer focus. Robots with no passion and obviously all hate their jobs. Stay well clear of this store, the worse one i have ever had the displeasure to visit. Don't even deserve one star. Staff at another Telstra store laughed when i told them of the experience there.

I was after Telstra ADSL but they never managed to get my address right to send the technician over and when they finally did (after 5 weeks) they were unable to get me connected. Instead they signed me up with home phone which I never had …

Telstra is hopeless and useless their agents are like robots who don’t think. All they know is that ‘computer says no’ I’ve wasted hours of my time with no resolution to the issue. Horrible customer service. Switch to Optus!

If you’re in any doubt as to why Telstra is universally considered as providing the worst level of customer service on the planet, then just visit this store. Total waste of time dealing with the staff who’s main aim is to make your life as difficult as possible.

David in store initially fixed the mistakes made by the online team overseas after I pointed them out but is yet to return the 4 messages I have left regarding further issues. …

Terrible service and incompetent staff. The senior staff here are rude and they are only useful for deflecting issues to customer support. I gave one star because the only person with any common sense here is Naomi.

Telstra is backwards. You get insurance on phones to ensure they are covered from theft. However Telstra is the other way. They say yes but end up not giving replacement phones. I've been fighting them through The Telecommunications Industry Ombudsman for months. Telstra sucks.

Total incompetence. Go in to change my existing Foxtel from Telstra Movie bundle and a few days later I get an email saying this will be your new home phone number, your new email address and when do you want Foxtel to come round to and install your modem. Clueless.

Gave entirely incorrect advice resulting in NBN Co disconnecting my Aunt's internet unexpectedly and causing general chaos. Merry Christmas from the most expensively inept customer service North of the Bridge.

They sell you the goods then cannot fulfill. Two weeks and I still don't have the right plan. Phone got delivered to my address of four years prior and then sent to the closest post-office. Um, what the heck Telstra? Seriously?

Terrible service and unhelpful staff. Went in on a quiet weekend. Staff more interested in fobbing you off to get back browsing the internet behind the counter.

Staff are rude, especially when walking through public areas glued to their phones. I'm disgusted and will never use Telstra or Foxtel as labelled on shirts. No respect, not getting my money

The customer service is terrible, they don't know their own products and are very unhelpful... I was advised to go to JBHI for a telco solution...

Worst service ever! The guy keep saying "You are not listening to me. You are just hearing". WTF is that? That arrogance was just disgusting.

Staff/management there does not know how to deal with customers. Bad service as usual from Telstra.

Won't be going back they are useless

Telstra is overpaid for under service from the outsourced in the Philippines. Australians in the Philippines is of a concern to me.

Bad service, much worse than other store.

Totally recalcitrant staff, disinterested in helping with inquiry.

Always a painful experience #ihatetocomplain

Bad and poor customer service

Useless

I was going to give one star until I went in today to collect my phone, when the staff were helpful. However, the phone was supposed to have been delivered to me, rather than them, and it had been in their shop for over a week with nobody …

I walked into this branch today and the three members of staff were all occupied, fair enough. One was at the till and I said hello, no greeting returned. I hung around waiting for service and no one said, we'll be with you soon as we can …

You are better off going online.. visited the store in person, as I have done every time over the last few years when I have renewed phone contracts. Always very friendly and acknowledge …

Never use Telstra, especially not from this store! I was deceived by them. I was inexplicably charged several times fees without my consent. I have paid $40 for prepaid SIM, the staff told me that the SIM card will be …

Took hours and hours to get the online plan that the online team messed up repeatedly, and the in-person team had to fix. They get two stars for being friendly and helpful web it was not totally their fault

Signed me up on a cable broadband contract almost two years now. Was assured I could access Telstra Air. But later found out I had to upgrade my modem at extra cost. Now that NBN is here I have other options once my contract is up.

Staff can sometimes be impatient with anxious, stressed customers. Avoid interacting with Telstra staff when in an agitated state, they won't care that the service is the reason for your agitation.

Waste of time. Employee who served me was friendly and helpful, but the shop wouldn’t even match the deal offered to me online, so I just ordered online instead.

I'm sure there are good staff there but my experience was not great. I'll be finding a different store.

Really slow service

I upgraded my iPhone to the iP14 two weeks ago and took the standard "Made to fit" Telstra phone cover as I have done before. All went well with the renewal but the cover is rubbish. Comes off easily, doesn't protect edges so i took it back …

Please note that this is a reflection of the Telstra shop in North Sydney (Miller street), and not Telstra as a company. …

Staff always try to be helpful

Long waiting que

Very helpful staff when trying to sort new phones and plans for our business account. Mervyn sourced best plans for our needs etc. Technical support very helpful from the store.

Good staff, helpful, friendly!

Excellent service when I needed SIM card replaced

Wait times weren't too bad I guess

Open from mon-sun

Got the phone I wanted, service was good

wiI7pd

I recently had a rather unsatisfactory experience at the Telstra store in Craigieburn, which I feel is important to bring to light. After deciding to cancel my services with Optus, I was prepared to transfer all my business to Telstra. Upon entering the store, I found it empty and began examining some phones. Despite being the only customer present initially, the staff chose to serve another couple who arrived after me. One employee acknowledged this oversight but merely asked me to wait five minutes. After a brief interaction, I was then informed that I would need to wait an additional 15 minutes. To the store owner, it is imperative to address the evident lack of professionalism and communication skills among your staff, which are crucial for effective store management. This experience reflects a significant shortfall in service quality and ultimately points to a failure in leadership. Regrettably, I have chosen to take my business elsewhere. For potential customers, I urge you to consider the service standards at this location before making a visit.

Similar experience to others today visiting the store. Was accused and belittled, largely due to team members lack of communication amongst themselves resulting in a very negative interaction with our family. Most other Telstra retail stores seem more helpful than this one - suggest going elsewhere if possible.

Be better if people did their job properly ! One of the staff members cost me another 6 months in fees, at $105 a month only found out when I went to another store. Was very annoyed when I found out !!!

Lack of knowledge of their own system in staff, unprofessional behaviour and zero star for customer service. Have been to many telstra stores and never faced it anywhere… but staff who attended us in this store was basically not trained to …

I had the most unprofessional experience at Telstra today. The staff member who served us didn’t even bother to greet us properly. He seemed completely disinterested, and to make matters worse, he was chewing gum (or eating something) the …

I purchased a pixel 9 pro outright from this store. After four days I realised that the lens was cracked without dropping the device. Went in to find out why it happened and they said I don't have insurance on my phone which is fair enough. …

worst experienceeeeee .. zerooo communication watsoever.. No professionalism at all . very bad experience.👎👎👎👎👎👎 …

Absolute fruit cake of a store manager. I came in at 6pm they were closing at 7 because my wife needed an emergency replacement phone urgently. We are both existing Telstra customers. The store manager refused to sign us up and give her a …

I bought a new phone there today. When i arrived home, in Country Victoria, I found that the Phone wouldn't work. There was no charging Cable with it, and no sim card in it. I will be the angry Bloke at their Front door in the Morning. …

Worst ever customer service, no one's there to entertain a customer, 3 consultants dealing 1 customer mostly and rest of them just sit there and playing with their pen. I went in 3 times to get a new phone and sim plan but every time after …

Customer service doesn’t exist. Staff always standing around doing what looks like nothing but then just stare and don’t acknowledge you when you walk in. Even if you are flat out busy, as …

Worst costumers service I waited for one and half hour and they said the computer scanning system will show false result just coz of my idea side plastic was slide dirty it wasn’t even pulling off everything was clearing showing, the 4 …

Worst Experience , Never Ever think for getting (upgrade and protect plan) from them it’s a big scam , I Payed Monthly Fees for that plan for almost 1.5 years and when my device stopped working ,I went to them and they literally Kept me …

Worse customer service. Manager does not seem to have a clue with managing and talks too much rubbish. Went there at 2.30pm and told me to wait or come back. If by 3pm, there is no cancellation he would call me to come but regardless he …

Worst store I ever been in my life . I took my mother to order iPhone 15promax they had placed the order and said needs to wait for 3 to 4 weeks I went their after a month they said they had done mistake at the order and it's haven't …

Not the place to go. Cragieburn Telstra, worst lazy people on the job. I called up on the phone to …

Worst customer service ever, the lady with fake eye lashes has worst customer service skills. She just did not want to help at all. And send me to wait for 30 mints and then when I came back to the store she told me to go n do it myself …

Called to arrange an appointment but when you phone this store (and I assume all Telstra stores?) you are never put through to the team members but are advised a team member will contact you. Well as it turns out, I called on the 23rd and …

We attended to Telstra Craigieburn due to issues relating to our home broad brand. Carols & Chris were extremely unhelpful, unprofessional and demonstrated a significant lack of care & knowledge towards the services & issues. Carols in …

Absolutely disgusted with the staff performance. After being asked to wait over an hour to be served. I stood to the side patiently. …

Useless place as they employ kids and she had no manners when I took the complaint in regards to my Telstra services not working and no-one responds to the online feedback forum and they have no email or any phone number to contact as even …

My worst ever experience with Telstra is surely going to be at the Craigeiburne store , They have few boy staff who just keep you waiting for soo much long time and at the end they give an excuse and tell us to come the next day…after …

I have never left a negative review for any business but this store mucked me around. I went 4 times , got 4 different responses and still did not achieve my purpose. This is incompetence at the highest level. They do not know anything …

I never wanted to visit this store in the first place , but I had to after been advised by the telstra contact centre staff , because I wanted to get my telstra prepaid iphone unlocked by them if i want to use a different sim provider than …

Worst service ever at roxburgh park! Wont be coming back here again. I am never one to complain but the service here was ridiculous. I would give them a 0 if that was possible. My little brother went to this store to get the Iphone 8 in …

Told next available appointment on a Saturday was at 4pm it was 12pm. I could make an online appointment for during the week but Saturdays is for walk ins ONLY 🤔 apparently not today pretty sure today is Saturday 🤯 just bloody lazy went next door to Vodafone …

Worst customer service. Walk in, say hi and first words spoken back to me were “I think I’m going to disappoint you!” Certainly was disappointed left immediately and will take my business elsewhere.

I am a interstate truck driver , specially came to import sim card at 4:15 pm from 30 minutes drive Lady sitting on laptop told me to book appointment for tomorrow, are 45 mints not enough to import sim card ? But she was in hurry to go home “ ah sory we are closing soon”

Very bad and a waste of time.

Was told to go there by Broadmeadows store they phoned them in front of me once I got there was refused service by an arrogant rude girl after she acknowledged they said yes to me going there well Telstra u lost a customer walked straight over to Optus got me and my son a plan and a phone the girl should not hold that position

Keep driving past this store. The worse service i have ever received. A consultant that was quite happy to straight face lie to me about contracts and didnt like it when called out on it which lead me to just walk out of the store. Honestly …

Worst Experience , Never Ever think for getting (upgrade and protect plan) from them it’s a big scam , I Payed Monthly Fees for that plan for almost 1.5 years and when my device stopped working ,I went to them and they literally Kept me …

Extremely poor customer service not from store's staff member but from the store manager who doesn't have etiquette on how to speak to customers. Telstra needs to train their staff better on how to be polite and deal with customers.

40 mins earlier to closing time on a Telstra day 2nd June, they refused to do a new contract saying they have already locked the registers. Staff made us wait 30mins to say that they won’t do it. Very bad service

Bad shop. It's a franchise. They ripp you off blind. They charged me over $380 for a telstra "smart" modem and telstra sell it for about $220. …

Be aware all customers! The staff - Alexandra (Ally) provided misleading information when we signed up the entertainment bundle with Telstra, then continue to lie about the activation date and would not admit to their fault. DO NOT GO TO THIS TELSTRA CRAIGIEBURN STORE!

I have been with Telstra for many years and every time I walk in at the Craigieburn store I just get knocked back, I don’t believe customer service can get any worse than this store, how does one manage such store?! Employees coming up with …

Well what can I say they where rude not helpful wasted my time and had the urge to tell me how I should be setting up my account otherwise they could not help me as it's Telstra policy now, well they lost the purchase and went to JB Hifi and brought the phone from them.

They lie to you saying it's compulsory to buy the accessory pack, which is an option. Mark and Parlo to make extra commission can't believe you can go that far!! They were so rude!! never go back.... take my business else where...

Do not support this telstra store, refused to offer a lease plan that was on their website saying they cannot meet those prices even though we signed up the same plan at airport west earlier on in the day and it is listed on the website. We even showed them the contract and they said they couldnt do it.

All customer service teams are good except for one girl who deals with people to get a new modem and internet, she is rude, she has no customer service experience and doesn't know how to deal with customers.

Un professional customer service ever. Girls are very rude who working in the store. I have no idea how telstra running this store with this kind of staff.

Customer service is a disgrace ,only interested if your buying a phone. If you have a problem they will tell you to ring customer service .

I have to say this and I don't care who gets upset. The staff there I dealt with are sleazy and dishonest. Unless you ready to buy they not interested in you. THAT'S A FACT......

Absolutely shocking service,Very unhelpful, poor attitude, no service Avoid this store at all costs.

The most pathetic people. Stupid to deal with. I would prefer to travel and get stuff done at a different store all together.

very rude customer service the guy who helped me looked like he can’t be bothered with anything, kept huffing and puffing i don’t know his name but he was a bit chubby with red hair and beard and glasses and he was sitting behind the desk …

Pathetic this store & man RUDE, they go ahead & renovate the shop, but they forgot to renovate the staff NEVER AGAIN if u like to be treated poorly then this is the store to go to GOOD LUCK !!!

Worst customer service they love turning people away with or without appointment made. Save your time and go to Vodafone!

Told me would be connected in 1 week we are still waiting it 3 weeks now and not being given a clear answer when it will be kept getting told to speak to different people because no body will take responsibility

The Women with big nose was rude and cocky and un helpful and referred to me as dude not very professional at all.

Very bad customer service experienced just now one girl working here not experienced with customer service Dont know how to deal with customers

Haven't had any issues in the past but if customer service is poor, perhaps it is company policy. Try dealing with Telstra head office. Customer Service doesn't exist!!

Worst service ever. They don't return calls Never again. Need someone to call

Very disappointed upgraded to a new plan decided to give our grandchildren our 2 year old Samsung phones Employees have no idea what to do how to clear them told us to throw them in the bin

3 visits, still the same issue. On top dealing with such an arrogant staff is always a nightmare. Don't buy anything from here.

Not enough staff No ability to call store Slowest service

They used to be ok. But now the staff and especially the manager are very rude and of no help at all. Looking for other options.

No one ever picks up phone in this store

Worst customer service. Staff are so rude

Absolutely no help

Total waste of time . Go to another telstra shop

Pathetic service... worst shop ever.

Rasicts and unprofessionals of the highest degree.

Not happy

Not satisfing at all

bad customer service

Never been there

Poor service

There seems to be a common trend with reviews from this store. Me and my partner had a poor service at your store, considering we purchased over 5k of product between us, I would have expected better. We opened the screen protector for one …

Don't expect any call backs. I have left messages for 4 days, even tried calling at exactly opening time. Worst Telstra experience ever, normally pretty good at other stores

Went in to order a new phone last week, had a great experience with one of the workers there , young girl with glasses and she had great customer service towards us and was very satisfied on the experience as she let us know everything and …

Went to this store to disconnect my old number, and they said they would contact me in a week time. I was trying to call them after a week, but no luck. Follow up with your customers. That's my advice

got told to wait 30 minutes before service, was trying to port my number from business to consumer and felt i was judged and treated with no respect, but the lady who eventually served me did a great job, just a terrible first impression when walking in there from the male guy behind counter

Just be aware that this is a Franchise store and offers on the Telstra Website may not be honoured at this store.

Funny they never seem to have any phones in stock being a phone shop.

I called in to ask about a bill and the person who answered the phone "Joshua" was soo rude in his tone.Sadly when i tried to point it out he was even more agressive in his tone .Such a shame when Olivia is such a great person with the service there! Definitely dissappointing!

Not entirely happy with my second visit. Stuff wasn't done to my account and I lost service. Lucky, I had great service the first time.

Takes way to long to set up a new phone plan. Possibly not the stores fault but telstra's overall. Staff were nice.

Nice staff but still have not received my requested product!

Staff helpful and friendly

OK.

To expensive

Customer service was good. A smooth , easy transaction. But the music in the shop was too loud to the point where people had to speak in raised voices. But to their credit, the music was turned down when I asked. My rating would have been a five except for the loud music.

The person we talked with was very helpful. Only thing, it doesn't seem to 2 work on my phone. Going back to see what's wrong.

Always helpful..been coming here since they opened..never a issue..never a problem..

Patel was a really good guy

Friendly staff

Recently updated my mobile phone plan and purchased a new phone and had a really pleasant experience. I was assisted by Abdul who was nothing short of a delight to deal with the whole time. He was super patient with me and even assisted me …

wiI7pd

The store manager or supervisor is very arrogant and talks down to people (clients and staff). He couldn't remember my name and just called me a completely random name. …

Terrible service. I lost my SIM card while overseas and needed to get a replacement one. After a long wait, the staff here told me to go home and dial 13 22 00 to get it fixed up, except that the number didn't work for me because I didn't …

Rude cx, manager was aggressive as was the woman on the floor yesterday, greet guy was useless and just tried to palm me off to Apple Store. “We are not phone tech” ummm you sold me the phone… Apple Store dude fixed the issue in a minute, maybe train yo staff to have knowledge and not be rude af

Service was not worth or impeccable they expect me.to go out for the company and pay full price and gave me a "poor i.e service phone" and said they could replace the phone with out any payment and lied. Not of their word don't go to this store.

Well, I'm here to leave a bad review but it seems like practically everyone's had a bad experience with the customer service at this Telstra location. …

I am writing to express my dissatisfaction with the service I received at your store on 29/07/2024. I encountered extremely unprofessional behavior from one of your employees and would like to bring this matter to your attention for …

One of the worst store to deal with, asian bald guy and his asian counterpart think this is joke...refused to serve, even though a business customer and very bad attitude....telstra should replace this staff....as they dont know how to talk to long standing business customers

Tried everything to get me to go away and ring the online team. Eventually, because l would not be fobbed off and had a super basic question which l was certain could be answered on the spot, l got some help and, sure enough, it was a 20 second answer. So rude, so pushy, l wish l could give zero stars.

I like to give 0 stars for this store. I went to the Marrickville store yesterday, great staff unfortunately I couldn’t get my device there as still waiting for my sim. …

Bad service and bad behavior from the asian male employee, was going for a change from prepaid to upfront with the black friday deal but that guy didn’t give any advice and never wanted to explain anything except just saying I have to …

Worst service we ever received at Telstra! This staff is such a rude racist! He refused to provide service to us! It’s not about the 10 minutes. It’s all about your ATTITUDE! Can you show your professionalism when you are working. Or don’t go out for work when you are not in good mood.

An asian female staff in glasses/short hair was very rude. Went in to buy a phone, decided to go to another branch because of her. She had very pushy and forceful behaviour which made me not comfortable being there. …

I used to get great service at this store, seems to have gone downhill. They like closing early too.

We have just been to the Telstra store for a problem with one of our telephone numbers. We came across an incompetent advisor who was totally unable to answer or find a solution to our problem. We then asked to see a manager and she told us …

When i visited this place, it looks only 2 persons waiting in line, and the guys shows 5 perons in line but i can see 2 staff chatting each other… relally waste of time.

Constantly getting scam calls from India where they use TELSTRA numbers with basic software re-routing. Why does Telstra do absolutely nothing about this? To top this all off Telstra has ripped me off 1000s of dollars after I have been a …

My recent visit to the Telstra Worldsquare store left me extremely disappointed and frustrated. Despite being told that the team was busy, what I witnessed was far from it. Instead of addressing customer needs, I observed staff members …

The worst. Unprofessional sales staff. Switch to Optus or any other provider.

Worse experience for Telstra. Slow service. Bad attitude. Have an appointment but still wait an hour. Please avoid this place.

Around 17th March 2024, Telstra did an automated modem software update that rendered our modem unusable. After two days of troubleshooting, the over-the-phone Telstra customer service requested that we visit the local Telstra store to …

Went in twice in the last week, hoping to get a better service to upgrade my plan. Extremely disappointed from both visits, the staff lacked product knowledge and told me she doesn’t know some of the existing plans during my the first …

Very disappointed with the service from Telstra World Square. Went there to upgrade from pre-paid to plan. The first question I asked was if all my contacts were safe, and I was told YES. …

I have never experienced/observed worse customer service in my life especially from a sales team whom you would expect would want you to use their service. Firstly I was approached by Racquelle who liked to inform me I was wrong when I was …

Went to world square shop . I had a eftpos gift card . Wanted to purchase $12 pre paid. WAs told card declined, so went to coles and the transaction worked there . Now apon checking the transactions on the eftpos card the transaction did …

Shocking service. Young Asian girl needs sacking! Getting the wrong phone, opening it and then trying to charge me when I asked for the correct one and arguing with me in the shop in front of everyone. After an hour and a half I didn’t leave with a phone because she was to incompetent to change over. Avoid this store at all costs!

The staff needs to improve the product knowledge. I went there to change from my existing provider “Belong” (still part of the …

The worst experience. The team member serving me was so busy asking me if I had any positions for him at my work he processed the wrong phone in the order. While I was still there I picked up the error. They charges me an extra $100 to fix …

I have to update my comment. I had to go in person to a Telstra store to switch my post-paid plan to a …

Worst customer service of any Telstra stores in Sydney. Over the weekend the bad becomes worst. That is their service for loyal customers for over 15 years. Stay away!

Don't go there. Staff are aggressively rude, lack any sort of customer service skills and have limited product knowledge. All their time is spent trying to upsell you things that you don't want and if a problem arises later they refuse to …

If you’re going to be closed by 6pm on a Thursday then don’t advertise that you’ll be open until 7pm. What a waste of time, especially on a hot day after work. I could have been home by now 🙄 …

Closed one hour before the official opening hours closure. Absolutely APPALLING!

Review is for Telstra. Not the particular stores staff. By far my worst customer service experience to date. …

Good service only to new subscribers. After having called another location and being given incorrect stock information …

The Chinese girl named wu is so rude, always interupting and very unfriendly to working holiday visa holder, seems like not wanting to work so very unprofessional. Well maybe if you have a bad day dont put the burden on your customer too. Be professional towards new customer. You just drive us away.

I won't go there again, there is an Indian guy there,bad attitude, I was there three months ago, I woman spat in his face ,this dude probably started it.He practically threw the woman out the store.

Worst experience so far! I've visited this store today and want to cancel my 5G service. The staff (I …

I went today to buy a SIM card, the employee there told me that she wasn't sure of the info she needs to provide me so told me to follow her to another store there at the mall. the other shop wasn't a Telstra official store, but since she …

We were told to come back a 5. When we did com back, the doors were closed (despite staff and signs stating 7pm), with 5 members of staff sat around inside talking or on their phones. Missed out on a potentially 12k sale too. Optus was amazing though!

Telstra advertise as a technology company yet their website errors when trying to purchase a sim then you visit the store for them to say ‘we can’t honour the deal on the website you’ll have to pay extra’

They literally never answer their phone, having called multiple times and on different days. After following all the prompts and waiting on the line to leave a message as they suggest, they just hang up - Telstra your phone answering system …

I went to Telstra shop at worldsquare in Sydney. One of the staff, an Asian guy who sat behind the computer and close to their staff room was impolite, rude and not helpful at all. It was my first time using Telstra, as I was asking him …

telstra is the best network i know, but this particular store ruined it for me today. I was just there last week and the manager and the female staff were so nice and i gave them 10 score in rating. BUT TODAY was different, me and wife were …

Claim to close at 5pm. Actually closed before 4:45pm. Staff only resting doing nothing. I only want to come in have a quick look- sorry staff would rather rest.

I went to the store to upgrade my plan to more expensive one with less than 3 month to go on my current plan. Firstly they did not know what plan I was on and told me that I must return my current phone in perfectly working order. After …

Terrible, rudest service ever. The staff Daniel is rude and shutting to me. No idea what's going on with him. After I read the review, now I got it. Strongly recommends - Don't waste your time in this shop.

Just went to get nbn connected, said old Telstra customer didn’t cancel it when they did, shouldn’t be this hard, go upstairs to Optus

Rudest staff member ever! I think his name was Sel Somanda. Very abrupt and gave us incorrect information on the use of the eSim. People like that should not work with customers.

One of the worst Telstra CBD store. I was an existing Telstra Customer, previously i was doing all deal at Elizabeth street store. My current contract expired so went to renew with new bundle plan. I was advised for $99.00 discounted bundle …

One star for a shop with the door closed expecting you to pre book an appointment before they’ll even look up from their computers to notice a customer was there

Poor service, ignorant staff think they so special. Over priced and unhelpful. Raised prices again. Stay clear if you like good value...

Poor level of service is offered here, after seeing the iPad 9th generation on display I asked if I could add it to my plan but was told that they didn't have any in stock and they usually don't have iPads available. Huh????

Worst service I have ever experienced. Staff are more than useless only thing they try to do is sell you a service or lock you in to a contract. They are not trained well or have any knowledge on anything from products to services that …

Don’t waste your time. Staff are rude and don’t have capacity to help you.

unhelpful staff. too busy looking at their own phones to help you. rude and very bad customer service.

TThe staff only interested in selling high ticket services, and they don't have time to sell a cheaper plan to you.

Today i went to bought i phone 8 plus, staff service he's very bad services and i told to him, I bought red color phone i told him 2 or 3 rounds but i got the grey color it very baddd(asia staff!) tomorrow i will go to change to a correct phone!

Jing has the worst attitude ever. So condescending and rude. Avoid her at all costs.

The worst service ever, the asian manager was unprofessional and refused to give solution

I’ve tried on several occasions to buy some new kit but the one staff member on doesn’t even acknowledge you. I’m not interested in spending my lunch break waiting in a que that doesn’t move.

Unreliable and slow broadband connection. Get your act together!

VERY UNHELPFUL STAFF. Wanting to upgrade phone, and was told their system is not working. They didn't even tried to help and just suggest to call the Telstra hotline instead. What a time waster.

Garbage customer service,told me to come by 5pm,already closing the place Refused attending me

Useless !

Useless store, unhelpful staff. Telling me that I have to deal with everything online and that online is different from "In-store". Is it not still the same company?

Don’t go here under any circumstances. It’s just a shop front to sell contracts and hardware. They aren’t trained to deal with any Errors that might arise.

Least helpful and rude, especially staff with Asian appearance

Go during business hours, but don't open, waste time

They close the store at 6.20pm where they are supposed to close at 7pm. Plus, they are really rude.

You get served after a long wait, are then told someone will see you soon. What's going on there

Although the shortage of manpower, but do not see the staff want to serve .

Waited 20 minutes to be told that not enough staff to serve me

Very very disappointing service. Don't buy or take any service from them. It's nothing but just suffering and waste of time. 🤬🤬🤬🤬🤬 …

Please update your timing. Extremely inconvenient that your opening hours weren’t correct

Terrible. No help. Didn’t give options or try and work the best option for what I wanted.

Rubbish customer service .ND rubbish company. Too. ...don't go for it ...

The manager is rude. Don’t know business

The telstra is chicken extra money to my account twice time

Bad customer skill..rude

Worst online customer service.

Very unhelpful, lack of interest in customers

they never answer their phone

useless service. it does NOT help.

Eat my balls

This is the worst customer service!!

No acknowledgement of customers.

Poor service

Telstra.... Uggghhhhhh

Unprofessional, I urge you not to enter this store, the store manager is an irresponsible and inexperienced leader, the after-sales service quality is zero, and I have lost the trust of this store for many years! ! ! ! The employees are …

I applied for home network service here in July this year, but due to the NBN line, I have not been able to use the home network. I came back to the store to cancel the related service and returned the modem, but I don’t know why: Telstra …

wiI7pd

The worst store I have met! Since my policy transfer has some technique problem, the online agent tell me to go to a store and they will provide a temporary sim card. But this store totally refused what the only agent promised to me! When I …

Prepare yourself for an excruciating experience dealing with staff who are clearly poorly trained and unsupported by Telstra. …

I came back in May 2024 to get internet options. I got told 5G was the best. Since then I’ve had to return 5x times to try get the internet sorted. First I received an email to say that what I was promised in terms of speed wasn’t accurate, …

The story reported by other tourists where the store manager says he doesn't have a sim card and sends you to the supermarket, but then you get your sim card from the supermarket, you also find out from him that you can't have the …

Walked in looked at phones for about 3 min, no acknowledgement from any staff, not busy at all, guess ilm go somewhere else since your staff prefer yo lean against counters and look at there own phones than come to help.

Disappointed with the service quality here. Was here to order the Pixel 5 advise me to order online as shop could not facilitate the order. Ordered the phone online, haven't received the new phone and my existing service got cut off. …

Dismal service, store manager has a real chip on his shoulder and the consultant dealing with marginally better... if you want any level of customer service go else where ans avoid Wayne

Guy stood here but won't do a quick sim install. Says he's busy - doing nothing. Usual telstra and Australian telecommunications. Why so rude and unhelpful? …

This company was useless. I tried to call to cancel my service to my old house as I had moved recently. When I called they would not deal with me because somehow they could not identify me. They had another email listed as the contact email …

Shocking company, they charge you $2.50 to send the bill out plus an extra $2.75 when you take cash down the post office to pay it.

Terrible assistance from meet and greet guy. I was flying through Perth. And having issues charging my phone. As a Telstra customer I asked if I could charge me phone - no chargers available.

Very poor service, made an appointment due to issues with bigpond emails. The girl who served me had no idea what she was doing she ended up deleting files which I had to contact Telstra to fix up after she handed me the number saying it …

I couldn't get an appointment at Innaloo so came here. Turns out it was all for nothing. I wanted to change my internet provider from Vodafone to here but they were useless. Not helpful at all. He said i could do it online and showed me how to do. Now, that i try it online, it says visit your nearest store -_- .

Arrive at before 4:15, they said stop accepting any walk-in, this is earliest time I finish working and reach there. No recommend to go, very disappointed

If I could rate lower than 1 I would. They were dismissive & rude. I was told that if I didn’t upgrade my phone & ask for help transferring data at the same time I would be refused service if I ever returned. “We make no money on just …

I walked in and was booked an appointment 1.5 hours later. I turned up early for the appointment. Someone came in off the street and was looked after straight away with no appointment. I waited a further half hour. No one serviced me. I walked out. No one bothered to talk to me. Not impressed.

Rubbish service sent to another phone shop !! Thought the service in our home town Broome was crape but you beat it .

Hands down the worst telstra store in Perth, if not Australia. They cancel services rather than do the proper procedure and don't know how to …

The staff here were not helpful, and frankly quite unprofessional. I had a simple request that was completed poorly. No effort to rectify. Tell Bree to spit her gum out when speaking to customers.

I went in at 4pm on a Friday to check if a particular mobile phone supported 2 SIM and SD card at same time. Sales man immediately said up front if I'm looking for a new plan then come back another time because they can't do new plans after …

I’m walking in and applying for Internet. Their staff said they will finish at 5pm and setting up Internet needs 20mins. But the time I asked for support is 4:30. They said they can’t provide support for me?

I reckon telstra should leave Australia. Just another company price gouging poor Australians. Issue is they control all the infrastructure around the country so you can't be on many other networks apart from theirs. They charge such a high …

That was the worst customer service i have received. I went in ready to get a telstra tv. I was directed to the sales person to talk me through it. I had a friend come with me, she is white and am black. The whole time the sales person did …

Agree with the other reviews. Rude, ridiculously unprofessional staff and incompetent management. They also lack knowledge about their products, services and slack.

I went to your Perth store and your young staff member was extremely rude he does not know how to talk to customer. Mostly staff member were free and roaming around but he still want us to wait for 20 to 25 mins .

We walked in m today to do a simple thing, which is to buy something with our points but we were asked to sit and wait while one of the guys just stood there doing absolutely nothing, this store has bad service

Very dissappointed that my daughter could not simply come into the store to pick up her sim card as arranged PERSONALLY in store only two days prior to then be turned away because her photo ID had only recently expired. Could you mot …

Very disorganised store, with surly, unhelpful staff who don't seem the slightest bit interested in customer service.

Very poor service- the team in there were more interested in hanging out with each other on their phones. Never got a receipt for my purchase and tried calling shop - never got a call back.

No proper answer, staff has no clue how system works and when they didn't understand what to do, gave response system is down please come next time.

9 months on, still waiting for a response. I have contacted telstra on over 10 occasions without hearing back or having my issue resolved. Do yourself a favour and avoid anything to do with this company.

Service was non existent. One of the sales reps was sitting in the booth watching us and would not move to help will not be back

This store makes absolutely no sense. Where is the line? Where is the counter? Where are the sales people? If I have a question who do I ask?

Went to them to report a problem they weren't interested. It's clear to me that they rather persevered a menacing wasp nest then to take action to it.

Very unhelpful Assistant Store Leader Tom Eggleton. Had a problem with my wireless internet device wile visiting from interstate, refuse to replace the device even tho it was faulty just cos its a couple of days …

Attended this Telstra shop to purchase a new phone & plan. Our service assistant never took us beyond the stand of phones on display at the front of the shop. There was no invitation to sit down & discuss our plan or phone. When asked about …

Very poor service. Actually non-existent. Must have called the store over a dozen times but could never get someone to answer from the store. Left my contact details but no one ever got back to me. I did managed to get to an …

The customer service number is very poor. I spent with Nehal few minutes to tell me that he is busy and can’t spend a minute to help 😳 …

Extremely rude staff, I walked into the store to talk to someone and two staff members both noticed I had entered but turned around and walked away. I was waiting in the store for 15 minutes and no one approached me to help. I will be moving to Optus.

Telstra has Telstra policy. They train exactly the same as other Telstra shops in all over Australia. Unfriendly staff. Unhelp staff. Because they have been train to be that way all in Australia. They are just in the shop to sell you to get money from not to help. They all ask you to call India centre.

Ordered an iPad over 6 weeks ago, haven't received it, have made multiple phone calls, can never connect to Perth Store. Abhorrent service, Appalling delivery timeframes. We were told 2 weeks to 3 weeks.

Waited 15 to 20 min for just a $2 Sim card for replacement and finally left the store without service.

Worst company I have ever dealt with , no customer service , it's all about the money,not supplying an affordable good service to people

Service is non existent. They don't return your calls ever. If I was at Telstra , I wouldn't hesitate in cancelling their franchise.

Very poor service and disinterested in providing any service you couldn't get when dialing the Telstra switchboard or self servicing online. Average to below average knowledge of products and Telstra procedure. Generally a waste of a visit.

Stuff not very good went to the shop to get a sim, the shops closes at 5pm and this was 4pm they had like five customers and four stuff members, I got told to come back tomorrow

Too long wait even after booking appointment.

This review was for Telstra William Street. Hence I have removed my review. Apologies Christine.

Waiting two hours for customer service is, well, no service at all.

Understaffed store with rude and unhelpful customer service... only 3 staff on for boxing day... Online and front door said they opened at 9.. it was 11 before they opened...

Management is very unhelpful with supplying and recommending appropriate products.

Terrible service they rather hide behind the desk and play games with each other then help customers

Shame

My plan was 50 dollar a month but they charged me 55 dollars from last 2 months even not telling me

I came at 5:40 and it was closed, should correct closing time

Please unlock carrier Telestra

Telstra customer service is atrocious.

Sadly just unhelpful - and not keen to help

Telstra... epic fail on so many levels :(

👎🏻👎🏻 …

Actually, I wouldn't give it any stars because we received no support at all. On Sunday we just wanted to buy an Australian SIM card for 4 weeks and have it activated. The employee didn't want to advise or help us at all (even though the …

They constantly lie to you with the welcome promotions, first they didn't want to give it, we insisted and they gave us 3 months of promotion that supposedly no longer exist, it's shameless how they invent everything on the fly when you go to complain. I honestly do not recommend it, the workers are very bad and Telstra is very bad.

Friendly welcome but cannot activate a simple sim card for us because the team is not large enough...unless we buy a phone. It took 3 minutes... Telstra's policy is not cool

A clearly deplorable reception. The little dark-haired, blue-eyed kid with the Apple Watch clearly denigrated my friend and me. …

We just wanted a SIM: it bothered the seller... no sense of service.

Apparently too busy, too busy to say that he is I think. Because when we watch him work, the little mixed-race Chinese guy doesn't do anything. I pay 2 dollars for the card and I can't activate it. I am requesting a refund for my part please.

A young female clerk in this store was very rude. I asked her to buy a $10 prepaid SIM card. I made it very clear, but throughout the whole process she had an arrogant attitude, a cold expression, a poker face, and even disgust! I am just …

Went to see what phones they had in stock to buy with points and cash. The people were polite and genuinly trying to be helpful. They found a phone in freo store and would phone me when it arrived in cbd store. A few days later i went in as …

Walked in and 3 staff members directed me to speak to someone who wasn’t interested in helping anyone. After 10mins of waiting and no help despite staff idling in the store I left. Shocking “service”

I didn't have a good experience at Telstra Hay Street. I got a Telstra SIM card there two days ago and I couldn't make or receive any phone calls. I was told at the store that my Poco Phone X3 Pro was the problem and they couldn't do …

not a fan got hanballed around to 3 persons until i got assisted while the others just chatted. …

Polite but juste don't care, answer as a robot, and you feel like you have to apologies to border him. Next !

It was ok, constant issues and the feeling of the fact that its them doing me a favour. Ended up referring a friend to the other store

the main telstra store in cbd. cant get the 10dollar pre paid sim pack. got it from coles express from a gas station though.

Long wait times, staff member who served me was rude.

Shops ok, Telstra service sucks though

I've been in this store twice for different reasons and they weren't able to provide enough information about my issues. The staff is friendly but it seems that they're not very knowledgeable.

My experience was not great because I was told to come back another day because I made the rookie mistake of not making an appointment. There were differences in pricing between this store and another on the next street which I thought was odd.

15 minutes late, despite having an appointment. The fact that telstra shops are so understaffed that you need an appointment to buy stuff off them in the first place speaks volumes about how this company treats it's customers!

Very knowledgeable. Instead of using existing links added more making things more of a jumbled mess

Last time I was in this store I wasn’t a fan. Probably had a bit to do with the customer service and the inability to assist.

Need more data stop stolen my data thanks

conveniently located in hay st mall CBD but poor customer service

Good service.

Make an appointment beforehand

Adequate

Telstra...staff there but not helpful! Stand around & look interested

Good Store

The staffs are very helpful and it's accessible to perth city.

Good service from the crew in difficult circumstances when they are obviously understaffed. Big shout out to Pamela who was a champion.

The guy was great n new what he was talking about. Plus he liked my photos, so I gave him a pointer on how to take better shots

Knowledgeable staff that were able to help with some issues with a SIM card. They were fast and had me out with a resolution fairly quickly.

wiI7pd

Quality of service tends to depend on who you get working on the day. Came into the centre this morning wanting to purchase a charging cable as the one I had wasn’t charging for some reason and my mobile phone was flat - I have no other …

Bad service and the staff is worse. I would not recommend anyone to come to this shop. These support guys here are just sitting and getting paid for nothing. Telstra should review and close this branch. Try online support which is way better.

Do not go here for any reason, very rude, lazy and gave me attitude. Go straight to Apple if you’re buying Apple products

I bought an Apple Pencil 2 from Telstra Bourke St yesterday, but it wouldn’t charge. Before going in, an online Telstra staff member told me I could submit a claim. However, when I visited the store this morning, the in-store staff …

I went there and ask for waiting time and the lady with black short hair greet me with unprofessional way of doing customer service. She told me waiting time is 3 hrs and I was so surprised cause it wasn’t look that busy but I didn’t say …

I was eager to obtain an internet connection for my new apartment, so I decided to visit the Telstra store located on Bourke Street. I arrived at 4:30 p.m., and a friendly staff member informed me that the store would be closing at 5:00 …

Worst service!!!. I ordered a SIM card and an iPhone, and during the process, I specifically requested that the SIM be set up with my existing mobile number. Additionally, while ordering the phone, the representative, initially selected the …

Visited this RETAIL store. Been told to come back after 40 minutes which wasn’t making sense. I saw more than 10 Staff there. 5 looking at compute screen without dealing with any physical customer, 2 loitering around. …

Josh the manager and some of the staff need to learn maners

Terrible customer service. Waited for 15 minutes and still didn’t get served

I would give Telstra as an entire company less than 0 stars if possible. This company cancelled appointments to come fix my internet set up twice 2 weeks in a row. I had to miss work to stay home and wait for their technicians and no one …

Ridiculous customer service: different staff were telling different stories, different standard, then tell you there’s nothing they can do. I was told my issue couldn’t solve online but go to the store, when I went to …

Terrible business support and customer service, time consuming, = costly. Telstra have automated most of their help process through their app and then if complicated direct you to visit them in store. In store the staff - like their …

The greeter seemed to be fairly uninterested with new customers. Put us in a queue on her iPad and wasn’t happy to engage with us or give us an estimate of how long we might wait. After 25 minutes we left without our prepaid Simm plans! Poor customer service.

So called no.1 telco in australia, what a disgrace cant offer 5g home broadband in my places,

Unfortunately I can’t leave anything lower than 1 star. Telstra change the way they take payment with no notification, cancelling my …

Appalling service and systems. For what you would consider a flagship store. Waited an hour just to return a modem after I was told I had to go to the post office to do so but then was told instead to bring it back to the store for a …

Poor service end to end. I transferred my number to a new Telstra prepaid eSIM service using the app. I was given technical issues when I tried to activate my eSIM with my service to …

I'm commenting on the Telstra booking system, which is not limited to this store only. I went to three Telstra stores, including this one, to change from my previous plan to Telstra. They asked me to book a 1-hour appointment for the job …

Extremely annoying you can’t do business without having the Telstra App, but that is exactly I need help with. Telstra has created a beautiful catch22 here. …

Worst services ever seen in my life. I entered the shop to buy a phone & looked at Samsung Fold Z5. Waited for 10 mins & one staff came, I just started the first question about the phone I was looking at, then he said "I will be back" & …

We bought a telstra SIM card which could not be activated. When we went to the store to seek help as indicated on the website we were told that no consultants were available and that the next available appointment was 3 days later. Given …

Poor customer service,… negative stars…

I came in with the intention to do a phone upgrade, waited 10 minutes for someone to assist while their service desk was unattended. Then I was told they can’t help me and to come back the next day because they were closing in 10 minutes. …

Went here today and just like the other half a dozen times we’ve been here, we got turned away and asked to book or come in at a certain day. All because we can’t update our new addrsss on the app and this is what we need help on. It only …

Beware! Telstra online sim activation process for any international passports is broken for more than a month now (confirmed by an employee), giving you validation errors. Also the support chat vai the app cannot help. It currently always …

We went yesterday around 4pm to the Telstra store want to change the phone plan, trade in my current phone and get a new iPhone 15. The female “manager” with an iPad spoke with us. She was being extremely unhelpful. Feels like want to drive …

Came in, got name and number taken and they said they'd call me back when they're ready. After 3 hours, I went back in as they didn't call back - they had the audacity to almost call me a liar because they had apparentlycalled. They didn't. …

Typical Telstra bureaucracy where process more important than people and efficiency and honesty are way down the list. Went to the store Saturday after been told by Telstra online to go to this …

Went to take out a new plan/phone as an existing customer (as my current phone was damaged) and was advised of a 2 hour wait! Apparently they don't differentiate between sales and "support" .... went across the road and I am now an Optus customer.

I was unpleasantly disappointed with my visit today. I waited in line, wasting my time, so that in the end the store specialist sent me to buy a new phone in another store... many specialists were free and could just help me buy a phone. I didn't need advice or other help, just buy - give me the product and take my money

I have called into the store 3 times 'on spec' as I need to sit down with someone to discuss new plan / phone. I was given the number and on four occasions I have held on and on until the …

Walk into the store to buy a new iPhone outright (existing customer), 4 staff standing around and I’m told to come back in an hour? This concierge/ appointment system is rubbish for those who work during the day, and the opposite of good customer service. I felt sorry for the employee knocking back customers for no reason

Time wasters, made me come in at 7 different times over 3 days to not sort out my SIM issue. Incredibly rude as well, went to the emporium store instead and they sorted the issue in less than 20 minutes.

It’s the worst experience ever. I moved to the new area and Telstra is the only company providing the mobile broadband. I asked them to send the modem to my work address, but they put my residential address. Of course I was unable to …

Visited the Telstra store on Bourke Street Melbourne at 10.49am 1/11/21 asking for help. The guy at the shopfront told me there would be an 1-hour wait; I agreed and left my name and number but never received any message. Went back to the …

the nightmare !!! We bought a prepaid package for our holidays and wanted to activate the card. Activation should work online so we started adding our passport details but they …

Extremely bad customer service. If, I could give it a negative score I would for the following reasons. How can customer service say it is a 3 or 4 hour wait, best you find another …

I must say the service at floor man of this person is extremely poor! He is very offensive and rude, I took my mother who is at age of 82 years old, wish to open an account, he is refused to book us the appointment till I …

Useless store & poor customer service. Made an effort to come to the store to sign up for a mobile plan just to be sent back because it was 4:30pm on a Sunday and they had a few customers ahead of me. I knew exactly what I was after & …

My mother has been overcharged on more than one occasion by Telstra and just wanted help on a bill recently. She didn't know they were taking more money from her account (incorrectly in my opinion) and barely had enough money for …

I am not very happy with the service this shop provided, or many I was just in a bad luck. I physically went this shop three times and did everything they asked for for transferring the ownership of the phone number, but the staff told me I …

This store has no clue how to do customer services. The Asian guy who stood at the entrance doing the Registration/Queue thing on 29th/12/22 around 11am to 12:30pm was rude and has no sense of customer service. …

My experience in Telstra was horrible. The lady who was by the door was racist she doesn’t want to help me with the issue and she even laid to me and said that she can’t access my account also she said that if I want to pay my bill I have to go the same store where I purchased the sim from which is ridiculously stupid.

Went to cancel my number, book an appointment for cancellation, wait 30 minutes only to be told i would need to bring passport for cancellation. I was not told of this information beforehand. …

The sheer arrogance and lack of customer service is appalling. Greeted well and warmly though, went downhill after being assigned to a Rep. Went in for an iPhone but decided to port all my services out of Telstra. I hope you have a better …